At MBI345, we believe gambling should be a source of entertainment — not stress, not obligation, and not a way to solve financial problems. This page covers everything you need to know about playing smart, the control tools available in your account, and where to get help if you or someone you care about needs support.
We Care
MBI345 provides self-control tools for all players — free and easily accessible from your account.
We all get it — sometimes when you are on a winning streak, the urge to keep playing is real. And when you are losing, the pull to chase it back is just as strong. These feelings are completely normal and shared by many players. What matters is how we manage them and make sure we do not cross the line.
MBI345 was built by a team that understands this industry inside and out. We know that a responsible gambling platform is not only better for players — it also builds long-term trust that is the foundation of a healthy business. That is why our approach to responsible gaming is not simply about meeting licensing requirements. It is how we run our business.
Healthy gambling means setting limits before you play, sticking to them, and being able to stop at any time without feeling compelled to continue.
Most players on MBI345 play in a healthy way — they set a budget, play for fun, and understand that wins are a bonus, not a guarantee. That said, we recognize that a small number of players may find it difficult to control their playing habits. For this group, we provide a range of tools and resources that are easily accessible directly from their MBI345 account.
There is no shame in asking for help or using self-control tools. In fact, it is a sign of wisdom and strength — you are taking control of your gaming experience before it becomes a problem. mbi345 encourages all players, not just those facing difficulties, to use these tools as a smart gaming practice.
Before you open any game, there are a few simple questions worth asking yourself: How much am I willing to lose without affecting my daily needs? How long do I plan to play? If I reach this limit and lose, will I stop?
If you already have clear answers to all three questions before you play, you are on the right track. Setting limits does not mean you are playing timidly — it means you are playing smart.
At MBI345, all limit settings are accessible directly from your Account Settings. We process requests to reduce limits immediately. Requests to increase limits take 7 days — a cooling-off period we have deliberately designed to protect our players.
Check any that have applied to you in the past 12 months:
I have gambled more than I planned to.
I have returned to gambling to try to win back money I lost.
I have lied to family members about my gambling activity.
I have gambled with money meant for other needs.
I feel uncomfortable or restless when I am unable to gamble.
Gambling has affected my relationships with loved ones.
If you tick 2 or more any of the above, we encourage you to contact the mbi345 support team or activate the self-control tools in your account.
All these tools are free, easily accessible, and can be activated directly from your account at any time.
Set daily, weekly, or monthly deposit limits to control how much you load into your account. Limits can be reduced immediately — increases require a 7-day period to take effect to ensure decisions are made with due consideration.
Set a maximum amount you can lose per day, week, or month. Once this limit is reached, the platform will automatically block your betting activity until the limit period resets — even if you still have a balance in your account.
Set a daily session time limit for play. When the time limit is reached, you will be automatically logged out and will need to wait until the next day to continue playing. Warning notifications will appear 10 and 5 minutes before the limit is reached.
Suspend your account for a period of your choice — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During the break period, you cannot log in or carry out any wagering activity, but your account balance remains safe.
The self-exclusion option lets you close your account for a longer period — 3 months, 6 months, 1 year, or permanently. During this time, the account cannot be reopened even upon request, providing stronger protection.
Enable notifications that remind you every 30, 60, or 90 minutes during a gaming session. These reminders also display your total wins or losses for the session, so you always stay aware of your financial position.
Recognize the early warning signs before playing habits become a more serious problem.
You frequently think about gambling even when doing other things — at work, during meals, or before bed.
You need to wager increasingly larger amounts to feel the same level of excitement as before.
You feel restless, irritable, or uncomfortable when trying to cut back or stop gambling.
Gambling is used as a way to escape stress, anxiety, depression, or other life problems.
You hide your gambling activity from family or friends, or lie about how much time and money you spend on it.
You borrow money, sell belongings, or dip into savings to fund your gambling.
Your relationships with loved ones are strained because of gambling, yet you continue anyway.
We will not encourage excessive play. All our marketing communications are designed to encourage healthy entertainment, not dependency.
We respect your decision to stop. When you request self-exclusion, we action it immediately with no barriers or appeals process.
We do not accept underage players. Our age verification system is active at all times and we conduct additional checks whenever necessary.
We protect the security of your data. All records of your gaming activity are stored securely and used solely for operational and safety purposes.
We provide support without conditions. Our support team is trained to assist players facing difficulties without bias or judgment.
We are always improving our self-control tools. These tools are continuously improved based on user feedback and industry best practices.
If you or someone you know is in crisis related to a gambling problem, please contact the MBI345 support team via live chat on the platform or email us at [email protected]. Our team is available 24 hours a day.
More than just control tools — we take a comprehensive approach across every aspect of our platform.
Every new player must complete an age verification process during registration. Accounts unable to verify they are 18 or above will be suspended immediately. We also conduct additional random checks on existing accounts.
The mbi345 system automatically monitors game patterns to detect signs of problem gambling — such as sudden increases in betting frequency or amounts. Players identified will be proactively contacted by our team.
MBI345 provides articles, guides, and educational resources on how to play smart, understand odds and RTP, and set a realistic budget. All resources are freely accessible to all users.
MBI345 support agents undergo specialist training in responsible gaming. They know how to identify players who need help and how to direct them to the right resources in a sensitive, non-judgmental way.
MBI345 does not send promotions to players who have activated self-exclusion or who show high-risk playing patterns. All our advertising and marketing communications comply with responsible gambling advertising guidelines.
Every suggestion from players regarding safety features or self-control tools is processed as a high priority by our product development team. Several key features of our self-control tools were introduced as a direct result of feedback from the mbi345 player community.
Questions our players commonly ask about self-control tools and support.
Register a MBI345 account today and access all our self-control tools for free — because the best gaming experience is a responsible one.
For players aged 18 and above only · Play within your means